What's Poppin GR Help Center

Our local moderation team in Grand Rapids reviews all new submissions to keep community data accurate. Free listings typically undergo review within 12–24 hours. Premium and featured listings receive expedited review (usually within 2 hours).

Visit your Billing Portal from your account settings. This takes you to our secure, Stripe-hosted portal where you can update your card, view past invoices, and manage your subscription.

Yes. Downgrading takes effect at the end of your current billing period. You keep full access to your current plan until then, and you won't be charged again afterward.

We don't offer refunds for partial billing periods. When you downgrade or cancel, you keep access through the rest of what you already paid for, but we don't refund unused time. If you think you were charged in error, contact us and we'll take a look.

For business listings specifically, nothing gets deleted. If you have more listings than your new plan allows, we hide your oldest listings first until you're back within your limit. Re-upgrading, or removing enough listings to fit your new plan, makes them visible again immediately.

No. Browsing, RSVPing to public events, and connecting with people are all free. A paid subscription is only needed for things like organizing more events or businesses than the free tier allows, sending more invites, or accessing Members Only events specifically.