Make sure the browser has camera permission enabled, hold the code steady in good lighting, and try moving closer/farther to get it in focus. If it still won't scan, you can always check attendees in manually from the same page instead.
Events & Ticketing
What do I do if my QR ticket scanner isn't picking up codes?
More in Events & Ticketing
How do I use ticket scanning at the door?
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Can I link to Eventbrite, Square, or external ticketing sites?
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What happens if my event submission is rejected?
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What does RSVPing "Maybe" actually do?
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Can I cancel my RSVP after confirming?
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Why can't I find my own event in the directory?
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Still Stuck?
Reach Out To Support.
Can't find the guide you're looking for? Our local team in Grand Rapids handles listing verifications, bug reports, and directory edits directly.
We typically reply within 24-48 business hours.
